Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.

The most important step is to get a foodbank voucher.

1. Get in touch with us.

If you call or email our foodbank we can talk through your situation and put you in touch with a relevant local agency.

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, housing support officers, children’s centres, health visitors, social services and some local charities.

2. Phone your referral agent

You will need to phone your referral agency if you know it, or approach one of our many agencies listed above.

If you fulfil the criteria, they will email your details to us.

Once we have received those, you will be given a date and time slot and your agency will be advised and pass that onto you.

Please note that, as usual, we will only issue one box per referral so if you need more you will have to be referred again.

If you are in financial crisis and live in England or Wales, please call 0808 2082138 for free (open Monday to Friday, 9am-5pm) to talk confidentially with a trained Citizens Advice adviser. They can help address your crises and provide support to maximise your income, help you navigate the benefits system, and identify any additional grants you could be entitled to. If needed, they’ll issue you with a voucher so you can get an emergency food parcel from your local food bank.

Alternatively, please call 0300 304 8000 to speak to Somerset West and Taunton Council who will be able to issue you with a food bank voucher if necessary.

Under the current crisis, the SW&T council have set up a  coronavirus support line 0300 790 6275 open seven days a week 0800-1800.

If you have any further questions our FAQ’s page may help, or feel free to give us a call.

CORONAVIRUS PROCEDURE:

This is to make you aware that from Monday 22 June our work model will be changing again as the Government restrictions are lifted and our SW&T council delivery men go back to their normal day to day jobs.

For Taunton this means that deliveries to clients’ homes will stop and the client or their representative will be able to pick up their food from the Foodbank which will be open in the mornings Monday to Friday on pre-allocated dates between 1000-1200.

PLEASE NOTE THAT WE WILL NOT ACCEPT “DROP INS” who turn up without a referral.  This is to ensure the integrity of our service and collection of data.

The Foodbank closes promptly at 1200 and does not open until the following morning.  There may sometimes be training sessions happening in the afternoon but that is very rare.

Please be aware we are following all government guidelines:

  • Clients can come to the front door of the Foodbank (not the warehouse end)
  • Their box will be put outside for them at a safe distance.
  • They can then repack it at their convenience in the car park and take home.
  • No-one will be allowed into the building.

The same applies to clients in Wellington – now the hub is open, clients will still have to be referred through the Taunton office as usual, and they will then be informed via their referral agent as to which Thursday they can go and collect between 1330-1430 from Wellington United Reformed Church, Fore Street, Wellington, TA21 8AQ.

For Wiveliscombe clients we can still maintain delivery to clients.

 

 

 

Back to Get Help